Find answers about your account, payments and trading platforms.
Register online by completing the application form, upload a valid ID and proof of address, then submit. Once verified, we’ll email your login details.
A government‑issued ID (passport, driver’s license, or national ID) and a proof of address (utility bill or bank statement issued within the last 3 months).
Most accounts are approved within 24 hours after valid documents are received.
Yes. You can open multiple accounts (e.g., different base currencies or account types) from your Client Portal.
Bank transfer, credit/debit cards, and selected e‑wallets (availability varies by region).
Minimum deposit requirements vary by account type. Core accounts have no minimum deposit, while Master accounts require a minimum of $5,000 and Signature accounts require $10,000.
Cards and e‑wallets: usually instant. Bank transfers: 1–5 business days, depending on your bank and location.
CMS Prime does not charge deposit fees, but your payment provider may apply its own charges.
Log in to the Client Portal, choose Withdraw, pick your method, enter the amount, and submit your request.
Processing typically takes 1–3 business days, depending on method and verification status.
CMS Prime does not charge withdrawal fees; however, bank or payment provider fees may apply.
For security, withdrawals are usually returned to the original funding method. Alternative destinations may require extra verification and approval.
RAW Spread accounts start from 0.0 pips; Standard accounts typically from 1.2 pips.
Commissions apply to RAW Spread accounts only and are charged per lot traded. Standard accounts are commission‑free.
Yes. Swap/rollover charges apply to positions held overnight. Rates vary by instrument and are shown in the platform.
An inactivity fee may apply if there is no trading activity for 6 consecutive months.
Click “Forgot Password” on the login page and follow the instructions. A reset link will be sent to your registered email.
The base currency is set at account opening. You can create a new account in a different currency from the Client Portal.
Log in to the Client Portal → Account Settings. Submit changes and upload any requested supporting documents.
Yes. Enable 2FA in Security Settings for added protection.
Yes. Trade via the MetaTrader mobile app on iOS and Android.
You can place trades, manage positions, view charts, and monitor markets. Some advanced account functions are in the Client Portal.
Yes. Data is encrypted, and you can enable 2FA on your account.
Yes. Your trading account credentials work across supported devices.
CMS Prime supports MetaTrader 4 (MT4) and MetaTrader 5 (MT5).
Download from our website or via the official MetaTrader website/app stores.
Yes. EAs and automated strategies are supported.
Yes. MT4 and MT5 provide real‑time market data and pricing.
Select “Open Demo Account” on our website, complete the quick form, and you’ll receive login details instantly.
Demo accounts are usually valid for 30 days and can be renewed upon request.
It mirrors live market conditions, but trades use virtual funds and do not result in real profits or losses.
Yes. Apply for a live account anytime from your Client Portal.
An account type with raw interbank spreads from 0.0 pips, plus a fixed commission per trade.
It’s ideal for scalpers, high‑volume traders, and those who need precise entries/exits.
Usually higher than a Standard account (e.g., $500). Check the latest requirements in the Client Portal.
Yes. A transparent per‑lot commission applies in addition to raw spreads.
